1. How to return a product
If you have changed your mind about an online purchase, you have 14 days from the day you received your product(s) to inform us of your intention to return your purchase.
You can contact us by phoning our Customer Service team on 084 58 74 74 87 or by emailing us at [email protected].
Return terms & conditions:
- To receive a full refund for your online order, the item must be in a resaleable, "as new" condition and be in the original, undamaged packaging.
- It is your responsibility to return the item to one of the appropriate return locations (listed below).
- Any item(s) out of packaging will incur a minimum 30% restocking fee.
- Accessory & furniture items will be returned at the customers own expense should the product be unsuitable.
- We will not reimburse any costs accrued using alternative return methods other than the options provided to you.
- Refunds will be processed to the original payment method used at time of purchase usually within 10 days.
We are unable to offer a return on the following products:
Made to Order item(s), Floor models or Display models.
For hygiene reasons, Pillows, Bedlinen, Mattresses and Mattress Toppers which have been removed from their original packaging may not be returned unless they are faulty.
My item does not fit:
The measurements for all of our products are listed at the bottom of each of our product pages and also within a dimension image on that page. They are also displayed on the point-of-sale in all of our stores. It is your responsibility to measure the area in which you will be placing your new furniture, along with the route to the item’s final destination (doorways, stairways, etc...).
If the item does not fit, and you purchased it online, it can be returned within the 14 days cooling-off period. It must have not been used and must be in perfect resaleable condition.
If you purchased your item in-store and it does not fit, it can be returned but it will be subject to a restocking charge of 30% of the original purchase price, and a store credit note will be issued. It must not have been used and must be in perfect resaleable condition.
2. How to return accessories
Return your item to your nearest store - see locations below.
Before you return your item(s), please contact us by email at [email protected]. and include the following information
- Your order number
- The name of the item you received and wish to return
- Inform us of your return option - (In store return)
We will respond to your message as quickly as we can and process your refund once the item has been returned to us.
When the product is damaged:
Return your item to your nearest store - see locations below.
Before you return your item(s), please contact us by email at [email protected]. and include the following information
- Your order number
- The name of the item you received damaged/defective
- Photo of damaged/defective item
- Whether you prefer a refund or a replacement item
We will respond to your message as quickly as we can and process your refund once the item has been returned to us.
3. How to return furniture
Return your item to your nearest store - see locations below.
Before you return your item(s), please contact us by email at [email protected]. or by phoning our Customer Service team on 0845 874 7487.
When the product is damaged:
Furniture returns can be returned to your nearest store (listed below.
Please email [email protected] and include the following information.
- Your Order Number
- The name of the item you received damaged/defective.
- Photo of damaged/defective item.
- Whether you prefer a refund or a replacement item.
We will respond to your message as quickly as we can. If you do not require a replacement, a refund will be processed to the payment method used during your original transaction with us.
4. Return locations
Derry Londonderry
Unit 4 Crescent Link Retail Park,
Londonderry,
BT47 6SA,
United Kingdom.
Open:
Monday 9:30am - 6:00pm
Tuesday 9:30am - 6:00pm
Wednesday 9:30am - 7:00pm
Thursday 9:30am - 8:00pm
Friday 9:30am - 8:00pm
Saturday 9:30am - 6:00pm
Sunday 1:00pm - 6:00pm
If you have changed your mind about an online purchase, you have 14 days from the day you received your product(s) to inform us of your intention to return your purchase.
You can contact us by phoning our Customer Service team on 0845 874 7487 or by emailing us at [email protected].
