• You may inspect and handle goods as you would in a shop. Please return items with all accessories and, where possible, in their original packaging. We may make a reasonable deduction for any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Your refund is not conditional on returning original packaging.
• It is your responsibility to return the item to one of the appropriate return locations (listed below).
• If unable to return your product(s) we will arrange collection during normal business hours (Monday to Friday) if requested. In such circumstances, a charge of £39 will apply to cover the cost of collecting and returning the item(s). Note: We can only arrange collection in Northern Ireland.
• The onus is on the customer to ensure they are happy with the product before disposing packaging. The customer is liable for any dimished value of the goods due to improper handling and care when submitting a return request.
• Accessory & furniture items will be returned at the customers own expense should the product be unsuitable.
• We will not reimburse any costs accrued using alternative return methods other than the options provided to you.
• Refunds will be processed to the original payment method used at time of purchase usually within 14 days.

We cannot accept change-of-mind returns for made-to-order or clearly personalised items.

If an item is unsuitable for return due to health or hygiene reasons and was unsealed by the customer after delivery, it may not be returned unless faulty.

Return your item to your nearest store - see locations below.

Before you return your item(s), please contact us by email at [email protected]. and include the following information

• Your order number
• The name of the item you received and wish to return
• Inform us of your return option - (In store return)

We will respond to your message as quickly as we can and process your refund once the item has been returned to us.

When the product is damaged:

Return your item to your nearest store - see locations below.

Before you return your item(s), please contact us by email at [email protected]. and include the following information

• Your order number
• The name of the item you received damaged/defective - damages must be reported within 48 hours of receiving your order
• Photo of damaged/defective item
• Whether you prefer a refund or a replacement item

We will respond to your message as quickly as we can and process your refund once the item has been returned to us.

Return your item to your nearest store - see locations below.

Before you return your item(s), please contact us by email at [email protected]. or by phoning our Customer Service team on 0845 874 7487.

When the product is damaged:

Furniture returns can be returned to your nearest store (listed below.

Please email [email protected] and include the following information.

• Your Order Number
• The name of the item you received damaged/defective.
• Photo of damaged/defective item.
• Whether you prefer a refund or a replacement item.

We will respond to your message as quickly as we can. If you do not require a replacement, a refund will be processed to the payment method used during your original transaction with us.